Contact Highlands Jackpots: Corrections, Terms Changes, Questions

Every figure on this site is a model built from published terms, and models age. If one of ours has gone stale, if a term has moved since we priced it, or if our arithmetic does not match yours, the editorial desk wants to hear about it, because a wrong number costs the reader money before it costs us anything else.

Why a correction is worth sending

This site does not test accounts or play games. It reads the terms operators publish, extracts the figures that decide outcomes, and builds models from them. That method is transparent and repeatable, but it has an obvious weakness: terms change without announcement, and a page priced in November can be out of date by December. Readers are often ahead of us, particularly on the smaller operators whose promotional pages move quietly.

What to write to the desk about

Four categories of message are useful. A stale figure: a payout window, a minimum deposit or a cap that no longer matches what the operator prints. A changed term: a wagering multiple that has moved, an offer withdrawn, a rail added to or dropped from a cashier. An error in a model: an assumption you believe is wrong, or arithmetic that does not follow from the stated inputs. And a question about the method: why we chose a multiplier, how a score is built, what a figure does and does not claim.

How corrections are handled

Every correction is checked against the published terms of the offer in question before anything changes. If the operator’s own page confirms the change, the figure is corrected and the page carries a modified date, so a reader can see when the numbers last moved. If the terms do not support the correction, the page stands, and where the disagreement is arguable we say so in the text rather than quietly ignoring the message. Corrections that matter to the arithmetic are prioritised over cosmetic ones.

How to reach the desk

Contact runs through the site’s own channels rather than a personal address, because a single editorial desk serves every page here and a shared channel keeps the trail in one place. Write to the editorial desk generally, describing the page, the figure and what you believe changed. Messages that name the page and quote the stale line get answered fastest, because they need no interpretation before the check begins.

What the desk cannot do

The desk does not mediate disputes between players and operators, does not recover deposits, and does not advise on individual gambling decisions. Where an operator has wronged a reader, the honest answer is that offers of this kind carry no British complaints route, and that is priced into every page rather than denied on this one. Questions about self-exclusion or harm are better directed to the support services listed in our responsible gambling guide, which the desk will point to rather than improvise around.

Questions about the method

The working multiples and assumptions behind each model are stated on the page where they are used, and questions about them are welcome. A reader who disagrees with a forty-times assumption is not wasting the desk’s time: if the market has shifted towards a different multiple, the model should shift with it, and the fastest evidence for that is a reader who has just read fresher terms than we have.

How this site is funded, and why it matters here

Ranking placement on this site is commercial, and that is disclosed fully on our how we are paid page. The correction channel exists precisely because of that arrangement: a desk that earns from sign-ups needs an external check on its figures, and readers supply it. A correction is never treated as a commercial threat; a stale figure serves nobody, including the operator whose offer it misprices.

Questions